Frequently Asked Questions:
Who performs the repair?
Established in 1938 Mack Camera and Video Service has been a leading repair center for over 60 years. Their repair facility is factory authorized for manufacturer warranty repairs and their technicians are factory trained to repair your equipment to manufacturer specifications. By working with Mack Camera and Video Service you are investing in a customized repair and service program for your equipment.
What is Covered?
Your Mack Camera Extended Warranty covers manufacturer defects that can result in the loss of operation to your equipment. The Mack Camera Extended Warranty will cover parts and labor for the life of the Extended Warranty plan at no additional charge to you, truly making this Extended Warranty a smart investment for your equipment.
Can I get coverage if I purchase my product and Warranty from two different retailers?
Yes!! Mack Camera Worldwide Extended Warranty must be purchased within the first 30 days of the purchase of your equipment. If you purchased your equipment through a different retailer you can still purchase the extended warranty through our firm. If you should require service under your warranty plan, you will be required to provide a dated proof of purchase for your equipment and the extended warranty plus your warranty registration number. Please be sure to retain all copies for your records.
When does the Extended Warranty Coverage start?
Your Extended Warranty begins the day after your manufacturer warranty ends, ensuring you seamless extended coverage. To have your equipment serviced under your Extended Warranty, please be sure to include your Warranty number and copy of your dated bill of sale when you send in your equipment.
What happens if the product cannot be repaired?
If your equipment cannot be repaired for manufacturer defects, Mack Camera will replace your product with the exact model. If your equipment is no longer on the market, they will replace your equipment with a similar product of current market value, at their discretion.
What is not covered under the Mack Camera Extended Warranty?
The warranty does not cover products which have been misused, tampered with, modified or damaged as a result of accident, liquid, grit, impact, lack of proper care as indicated in the manual of operation by the manufacturer. Accessories are not covered unless otherwise specified in the Mack Extended Warranty plan. Accessories include, but are not limited to, external flashes, data backs (which are not built into the equipment), batteries, loss of film (or tapes), lens caps, rear caps, filters, ac adapters or other external cords. Please refer to the individual Warranty Plan you wish to purchase for complete list of coverage terms.
Does the warranty include Worldwide Coverage?
All of Mack Camera's Extended Warranties are for Worldwide coverage at no additional cost to you. This worldwide coverage is a value-added service for Extended Warranty Clients who may be transferred overseas or will be on extended holiday.
For any additional information, please contact Mack Camera at 1-800-252-MACK.
