Returns
RefurbDepot.com offers a 30 day return policy. Merchandise returned for refund
within the 30 day return period is subject to a 15% restocking fee. Original
shipping and handling charges are non-refundable. The Customer is responsible
for return shipping and handling charges on all returned items. All returns must
obtain a prior RMA# (Returned Merchandise Authorization) from RefurbDepot.com.
Any return we receive without an RMA number will be returned to you and no
credit issued. RMA numbers are valid for 15 days from date of issuance.
Returns must be 100% complete, in original factory condition, with all original
boxes and packing materials, contain all manuals, inserts, warranty card(s),
software, cables and accessories. Additional charges may apply if the
merchandise is not returned in 100% complete condition.
Before
requesting an RMA (Return Merchandise Authorization), make sure that you have
read and understood clearly our Return Policy.
To
obtain an RMA#, please email us at
customerservice@refurbdepot.com.
RMA#’s
and return directions will be emailed to customer within 3 days.
When
shipping your package, we recommend that you insure the package you are
returning. In the event the package is lost or damaged in transit,
RefurbDepot.com shall not be responsible. We suggest that you use a traceable
carrier that can provide you with proof of delivery. RMA number must appear
clearly on the shipping label affixed on the outside of all return shipments.
Please do not mark the box itself in any other way.
We
reserve the right to refuse a return on any product that does not meet these
requirements.
After
we have received your return, inspected it, and approved it for a refund, we
will credit the approved refund amount to the original credit card used for
purchase.
Defective Merchandise
Although, all products sold at RefurbDepot.com are factory refurbished they are
covered by the Manufacturer's warranty .
RefurbDepot.com stands behind the quality and condition of all merchandise sold
and our highly trained representatives are available to assist with
manufacturer's warranty service, exchange and repair if any item proves
defective.
If your
merchandise arrives malfunctioning or appears to be defective, please contact
the manufacturer to obtain warranty service. In many instances,
manufacturer representatives can diagnose and resolve product concerns over the
phone. Our Customer Service team will make every effort to assist you in
obtaining technical support and warranty service. At the discretion of
RefurbDepot.com, in some instances, we may decide to repair or replace a
defective product via our facility. Defective merchandise returned to our
facility will be replaced with the same product. Refunds will be subject to a
15% restocking fee less the original shipping charges. The Customer is
responsible for return shipping and handling charges on all returned items.
Damaged Merchandise
In the event that your merchandise arrives to you in physically damaged condition due to transit damage, please call Customer Service at 1-800-660-4443 or email us at
customerservice@refurdepot.com. You must make claims for damage within 3 days of delivery. After this allotted time, we cannot accept responsibility for the claim. We will contact the delivery carrier (UPS or FedEx) on your behalf and have the merchandise picked up and inspected. Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse, a replacement unit of the same model will be shipped to you.
Refused Shipments
At
RefurbDepot.com, we make every effort to ship orders expeditiously. Merchandise
that is refused will be subject to a 15% restocking fee. Shipping and handling
charges are non-refundable. If you wish to cancel your order prior to shipping,
please call as soon as possible at 1-800-660-4443. No charges will be posted for
cancellations that are made prior to processing and shipping.
